FAQs
General Questions

Can I change my order?

Once an order is submitted to us through any medium, we CANNOT, even with notification, stop it and/or make a change to it. We receive approximately 30,000 pieces of correspondence on a daily basis. This factor, in conjunction with our production process makes it both physically and mathematically impossible to "flag" one particular order and alter it in any way.

I am not happy with my order. What is your customer service policy?

If your order was not produced as you requested, you may return it within 60 days of receipt for prompt replacement, refund or credit (excluding postage & handling)*. Please follow the instructions you received with your order or contact our customer service department at webcs@currentlabels.com for instructions.

*Please note that all internet orders are produced exactly as entered by the customer. No replacements or refunds can be made on orders submitted with incorrect information, or that have disregarded directions given by our site.

I have not received my order. Where is it?

Please allow 3 to 4 weeks for delivery of your order. If you have not received your order in that time, please Contact Us.

I received part of my order, but not all of it. Where is the rest?

If you have ordered non-personalized products, most or all of them will ship together in one box. If you have ordered personalized products, most are shipped separately as they are produced. Please allow up to 3 weeks from the day we ship each package for it to arrive. If you have not received the rest of your order in that time, please Contact Us.

How are sales and use tax handled?

Sales and use tax will be added to all orders delivered to Colorado, Washington, and Minnesota.

Current Labels is not required to and does not collect sales tax on orders placed in Kentucky, Louisiana, Oklahoma, Rhode Island, South Dakota, Pennsylvania, Vermont, and Puerto Rico. However, orders delivered to these states will be subject to sales or use tax, unless the purchase is specifically exempt. Orders placed via Internet, by catalog, or by other remote means are not automatically exempt from sales or use tax. State law requires that a consumer’s sales or use tax be paid annually on the appropriate tax forms.

If your total purchases with us for delivery to Pennsylvania, Puerto Rico, Vermont, or Rhode Island total an amount over a threshold determined by these states or territories, we will send you an annual purchase summary by the following year to help you accurately file your use tax returns.

Please note that we are required by law to provide the states of Rhode Island, Pennsylvania, and Vermont, and the territory of Puerto Rico with an annual statement that includes your name, billing address, shipping address, and the total dollar amount of your purchases. No other details of your purchases will be included on the statement.

Please Contact Us with any questions. 

Products

I'm looking for a particular item, but don't see it on your website. Do you have it?

All of our available products are shown on our website. You may use the search option on our home page to locate items you are looking for. You may search by item number, or you may type in a descriptive word for the product you wish to find. If you have a product question, please feel free to Contact Us.

Why is there a price difference between the product shown on my flyer and the same item online?

Our site can give you some of the specials described on our advertisements. On the shopping cart, enter the "Dept.#" which appears next to "CURRENT LABELS" on your ad's order blank. Please include the letter if applicable (example - 592361A, 565121B). If the site accepts the Dept.# you provided, it will continue to be displayed in the box at the top of the cart page (if it does not stay in the box, the site did not accept it). If this Dept.# has "specials" that apply to the products in your cart, you will see a discount amount appear next to the item, and the merchandise total will update to reflect that discount. Only one department number allowed per order. Please note that the postage and handling shown on your advertisement may not be reflective of postage and handling fees we currently charge on the site.

Website

What does it mean when you tell me you will process my check as an electronic fund transfer?

When you mail us an order and include your check, you are authorizing Current Labels to process your check as an electronic fund transfer. This means that when we process your order, your check will be scanned & the image will be electronically transmitted to the bank (as opposed to the check being physically taken to the bank). Your original check is then destroyed. If you prefer that your check be handled as a 'paper check', you will need to send us the checking account, accompanied by your bank's routing number, to be flagged. This can be done by including a note with your check when you submit your order to us. All checks from that account will then be handled as paper checks. If we have not answered your question or need additional assistance, please Contact Us.

I tried placing an order on your web site, but it wouldn't go through. What's wrong?

There are a variety of reasons that an order will not submit. The web server may be busy or down, the connection from your service provider may be down, or there may be a problem with your computer or software. Please wait and try to submit your order at a later time. If you continue to experience problems and feel that the problem is with our service, please Contact Us.

I get a message that I don't have "cookies" turned on. What is this?

Cookies are a common system for holding small bits of information on your machine for the purpose of managing your shopping cart. On our site this is only used for your cart number, which allows us to tell the difference between one person's order, and another. Without this we cannot have a shopping cart system. We do not store cookies permanently. Our cookies expire after 20 minutes of inactivity or when you quit your internet software. Although some people and organizations have expressed concerns that cookies could be used for sinister purposes, our use of them is completely safe and transparent.

Will you sell or rent my name, address or email address to other companies?

We respect our customer's right to privacy. Once you have placed an order through our company, we may occasionally send you information, via email or U.S. mail, regarding special offers or products we feel might interest you. If at any time you decide that you would like to be removed from our email list, just click on the Unsubscribe link shown at the bottom of all of our emails. If you would like to be removed from our mailing list, please Contact Us. We may also share your name and address with third party companies who have products that may interest you. Your email address and/or phone number will never be given out.